Your safe holiday with aeoliancharme collection
HOTEL
Where is the Hotel located?
Hotel Cutimare is located in Acquacalda, on the Northern side of the island, 20 minutes by car or scooter (10 km) from the port of arrival. It directly overlooks our beautiful blue sea and just crossing the road you are already with your feet in the water!
Do all the rooms have a sea view?
Not all rooms have a sea view. On the on-line booking pages and on our official website, the types overlooking the sea have the caption "side sea view or sea view".
Check-in & check-out:
Check-in and check-out times have been to allow enough time to our staff to carry out a thorough sanitization of the rooms.
Therefore, arrival is possible from 15.00 and departure by 10.30.
This notice is provided so that you can plan your entire trip beforehand without incurring long waiting times. In case you arrive before 15.00 or your departure is after 10.30 you can leave your luggage at the hotel, free of charge.
Our desire is to make your holiday as pleasant as possible.
Cleaning and room sanitising
Upon departure, the room will be fully aired and the surfaces will be sterilised and sanitised with alcohol-based products. Cleaning staff is equipped with PPE regulated by the WHO.
Daily room cleaning
Daily cleaning is carried out from 08.00 to 15.00. Priority will be given to the rooms upon arrival and then to all rooms at the stop. Being on an island where water is an even more precious asset given the delicate ecosystem, we invite you to ask for a change only if necessary, leaving the towels you wish to be replaced on the floor.
You can also request to waive the daily cleaning service, to avoid wasting detergents that are harmful to the environment. Our cleaning staff will provide the courtesy bathroom kit and the linen at the appointed time.
Can we connect to Wi-Fi?
Yes, you just have to enter the password provided by the hotel.
Does the hotel have a swimming pool?
Why should we need a pool when ours is the only facility in Acquacalda which has its own private beach service? Hotel Cutimare is the ideal choice for sea lovers, actually the best options for sea lovers and the only place in Lipari where you can enjoy the sun from sunrise to twilight!
Is the beach in front of the hotel sandy or rocky?
All the beaches on the island are made up of rocks or pebbles. The beach is made up of large rocks called "CUTI". The name of the Hotel comes from this peculiarity. We offer only to our guests sunbeds and umbrellas upon availability, free of charge.
Does the hotel provide beach towels?
We provide the first supply of beach towels for free. If you wish to have them changed the supplementi s Euro 2,00 per item.
Is there a lifeguard on the beach?
Ours is a beach service that ensures sunbeds and umbrellas to hotel guests only. It is not a beachclub and there are no toilets, no showers and no lifeguard. Alternatively, toilets in the hotel lobby are available to our guests.
Is there any entertainment on the beach?
There is no entertainment service, moreover we ask in respect of the relaxation and privacy of all our guests to behave so as not to cause any annoyance.
Does the hotel have a spa and a gym?
No, but we have agreements for our guests at facilities on the island or you can book beauty treatments or massages that can be done in your room following all the healthcare directives regulated by WHO. If you wish to book any of these services you should let us know before the arrival.
Does the hotel have parking?
Hotel Cutimare does not have private parking. However, it is possible to park for free on the street and there is a baggage loading / unloading area in front of the hotel.
Is there any assistance / maintenance service?
Ordinary maintenance interventions are performed promptly by our staff. In the case of extraordinary repairs that require the assistance of external specialised technicians, it might be possible that, if not available on the island, timing will be different.
Please contact the reception immediately for any kind of assistance.
BREAKFAST & RESTAURANT
Breakfast
Breakfast is served from 07.30 to 10.30 am
You will find an international buffet to welcome you with sweet and savoury products.
The Breakfast hall is set up in complete safety respecting distances and sanitation.
The use of a mask is required to access the room, in respect of our working staff and other guests.
You can also request breakfast in the room, at the appointed time, a supplement will be applied. Please contact the reception for any info.
Do you have a restaurant onsite?
Hotel Cutimare has a bar & snack service on the panoramic terrace which is open from June to September. Operating times are from 12.30 to 15.00 and from 19.00 to 22.00. It is possible, in addition to drinks and cocktails, to have lunch or dinner choosing from our light menu: salads, sandwiches, cold dishes and fruit. Half Board service is not available here.
If you choose Half Board arrangement, nearby, we have an agreement with Restaurant "Aurora" (lunch only) less than 5 minutes walk or with Restaurant "Da Lauro" located less than a kilometre in a panoramic position with free shuttle service.
Is the kitchen equipped to handle particular food requirements?
Yes. Please communicate any specific requirements or intolerances and our chef will prepare a menu to cater to your needs.
OUR BEACH CLUB
Asino Beach Pizzeria and Restaurant
Asino Beach is located on the island of Vulcano, in Gelso, which has been awarded with the "Blue Flag".
You can book your sun lounger and umbrella directly at the reception.
From 12.30 to 15.30 Asino Beach will serve fresh salads, assorted sandwiches, mixed appetisers, fish or vegetables pasta or main dishes and don’t forget our famous pizzas and schiacciate cooked in a wood oven, which all the Aeolian Islands talk about!
Our guests will be granted a 10% discount on both the beach service and the restaurant service.
DISCOVER THE AEOLIAN ISLANDS
What are the things to do in the Aeolian Islands?
The Aeolian Islands are a world wonder to discover where you can engage in several activities during your stay. At the time of booking, we will be happy to give you all the information to organise your personalised tour. Or once you arrive, our Concierge service will help you with your exploratory itinerary!
What is there to do at night? Are there clubs or pubs?
Lipari offers a wide range of entertainment during both day and night. It is the largest of the 7 islands that make up the Aeolian Islands and is considered the main hub of the islands with many bars, supermarkets, shops, beach clubs etc.
What is the best way to get around the island?
Renting a scooter is undoubtedly the easiest way to explore the island, easily reach all points of interest and avoid traffic in the high season.
The car is preferable for families with children or for those with little or no experience of driving on two wheels.
Does the area have sufficient public transport?
Acquacalda area has public transport until 8.00 pm. In August times are extended until 11:30 pm
Are there any shops and supermarkets?
There is a small emporium that provides everything including cigarettes. Newspapers and Magazines are also available during the months of June, July and August.
Is the beach sandy or rocky?
All the beaches on the island are made up of rocks or pebbles. It is possible to choose between private beaches with different amenities or the free beach. On the islands of Stromboli and Vulcano there are black sand beaches.
What do you need to climb Vulcano and Stromboli?
Trekking to the crater of Vulcano is a medium-low difficulty 1 hour climb. In Stromboli you can follow the trail that leads to the “Sciara del Fuoco '' viewing point at 280 mt. To go further the presence of a volcanological guide is compulsory.
Access to the trails of both islands is subject to volcanic activity.
We suggest to wear comfortable clothing, sneakers, high socks are required as there is a lot of sand, wind jackets, spare T-shirts and water (we also recommend a backpack)
Contact us for updated information and if you want to book a volcanological guide or sports equipment.
Can we book excursions before our arrival at the hotel?
For your tailor-made holiday, you can book packages that include boat trips or experiences on our Hotel Website. However, we recommend booking boat trips during your stay and not in advance due to changing weather conditions.
Advance booking is recommended in August, on summer weekends or public holidays.
Can we rent a scooter or a car before we arrive?
Yes. We can provide quotes for different kinds of vehicles but a deposit is required to make a reservation. Prices may vary depending on the model of the vehicle and the duration of the rental. Booking in advance is recommended in August, during summer weekends or during public holidays.
Is it possible to reserve a boat before we arrive?
Of course, you can book a boat with or without a driver but a deposit will be required. Remember, if the engine is over 40 horsepower, a boat licence is required or you can request a boat driver from the rental company for a surcharge. Prices may vary according to the model of the boat and the duration of the rental. It does not include the cost of fuel consumption which varies according to the miles travelled. Advance booking is recommended in August, on summer weekends or public holidays.
HOW TO GET HERE
How do I get to the Aeolian Islands?
Go to the “LOCATION" page of the hotel website you have booked for all the details on the means of transport. Advance booking is recommended in August, during summer weekends or public holidays.
Is there a shuttle service from / to the port?
You can book a shuttle service upon arrival / departure at an additional cost of minimum Euro 10,00 per way to a maximum of Euro 30,00 according to the hotel booked. Costs may vary depending on the number of passengers and for night transfers. Contact us for more details.
Is there a tourist tax?
No, the municipality of Lipari is not subject to the tourist tax but to a harbour tax (the cost of which varies according to the season) which is charged on a one-off basis as a supplement on the hydrofoil or ferry ticket upon arrival for free circulation in all the islands of the municipality of Lipari (Lipari, Vulcano, Panarea, Stromboli, Filicudi and Alicudi).
Where can we leave the car if we take the hydrofoil?
In Milazzo there are several private guarded garages and lots that offer a free shuttle service to and from the port. You can also rent a car with “Sicily Rent Car” in all Sicilian airports that you can DROP Off at the port of Milazzo. You will find a booking link at the bottom of this page.
Don’t hesitate to contact us for more details.
Is it possible to bring the car to the island?
From the 1st of June to the 30th of September on the islands of Lipari, Vulcano and Filicudi the municipality allows cars and motorbikes belonging to non-residents only if they have booked at least 7 nights. If you wish to take the car with you, please contact us, to receive the pass.
Are the ferry and hydrofoil always available? Even on Sundays and Public holidays?
Yes, ferries and hydrofoils operate regularly except on those rare days when the weather conditions are unfavourable. In Lipari, where the largest and most sheltered port is located, routes are rarely interrupted for the whole day. In this case, if you are upon arrival, contact us immediately to find an alternative accommodation.
For your peace of mind, we strongly recommend applying for the Allianz insurance (that covers this case as well) within 48 hours from your booking confirmation (only for direct reservations). Contact us for more details.
Is it possible to arrange transfers from the airport with you?
Of course! Aeoliancharme Collection is the only group of hotels that prevents any stress from organising a trip. We take care of your holiday from the moment of request. You book your flight and stay and we’ll take care of the rest.
Contact us for a customised quote with all included.
Can I book the ferry ticket with you?
Sure, we work with a local Travel Agency through which we can book hydrofoils, ferries and also airplane tickets.
SOMETHING ABOUT YOUR RESERVATION
Can I cancel a reservation?
If you have booked a "free cancellation" rate you can cancel free of charge within the terms provided. This information is contained in the confirmation email of your booking.
If you have paid a deposit and cancelled within the deadline the amount will be refunded net of bank charges by the beginning of the month following the date of cancellation.
If you have booked a "non-refundable" stay this reservation is neither cancellable nor refundable.
Only those who have booked directly (through our website or our booking office) can change the dates of stay by sending an email within 15 days before arrival. The amount of the stay is transferable but cannot be split.
For your peace of mind, if you wish, you can apply for insurance that will cover the cost of your stay and / or trip within 48 hours of confirmation. You will find the insurance activation link in the booking confirmation email. Remember that this insurance coverage applies only for direct bookings (made from our website or through our reservations office).
This kind of insurance will allow you to receive a refund directly from the insurance company in case you have to suddenly interrupt your stay for family, health, work and / or for reasons of force majeure (see contractual conditions).
How can I cancel or modify a reservation?
If you have booked directly from our site or through our reservations office, just connect to our website and type your reservation number in the "Change / Cancel" section.
You will receive an email confirming the modification or cancellation.
If you have booked through a booking portal (eg Booking.com / Expedia etc.) or travel agency you need to contact their customer service. The booking cannot be changed or cancelled by us.
You can also contact us by phone, via whatsapp or the form at the end of this page to receive a new quote.
